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iCloud unknown error on Mac

Some Mac users may encounter an error bulletin stating "This Mac can't connect to iCloud because of a problem with e-mail@address.com", which then directs the user to open up the iCloud preferences. Once within Mac iCloud preference panel, some users may be able to successfully login to iCloud, just often some other error is encountered here which states "An unknown error occurred" when trying to login to iCloud on the Mac, or sometimes the iCloud preference panel freezes upward and spins endlessly. One time these 2 error messages accept been encountered, the Mac volition typically exist stuck in an infinite loop of iCloud login failures with an countless unknown error and the endless "trouble" pop-upwards message, which prevents all iCloud functionality from working on the Mac including Messages, FaceTime, Notes, Mail service, Contacts, Calendars, and all other iCloud related abilities.


This set of iCloud unknown errors and problems is non exactly rare (see i, ii, iii) and can be notoriously quirky to resolve, just the steps below should remedy these type of iCloud login issues on a Mac if they are seen.

How to Fix "This Mac can't connect to iCloud" and Unknown Errors with iCloud on Mac

This is a multi-part serial of troubleshooting steps that will resolve nigh iCloud connexion issues on Mac.

Cant connect to iCloud because of a problem

Check if iCloud is Down or Not

The first thing you lot should practise is check if iCloud is down or not by going to https://www.apple.com/support/systemstatus/ and confirming that all Apple online services are available.

If iCloud is downward, you will need to look until it is back upwardly again before being able to resolve the issue.

Quick side note: if iCloud was down but is at present back up, there may be a lingering connectivity issue due to caching or otherwise, in that example proceed with the steps below and you tin can probable resolve the connection difficulty.

Quit All iCloud Apps, Reboot the Mac

Next up is to quit out of every app that is using iCloud, this includes quitting Letters, quitting FaceTime, Calendar, Notes, Reminders, etc. Be certain to quit the System Preference app as well. If the apps are stuck or not responding, go ahead and use Strength Quit on the apps to go out them.

In one case all of those apps have been quit, go ahead and restart the Mac as usual by going to the Apple tree bill of fare and choosing "Restart". If the Mac is frozen or refusing to reboot, you tin do a forced reboot as well.

When the Mac boots support over again as usual, don't open up any iCloud apps yet, instead starting time go to the iCloud Preference console ( Apple tree menu > Organization Preferences > iCloud) and attempt to login to the Apple ID / iCloud account again. At this signal the iCloud login should continue as usual, in which case using Messages and FaceTime should work without incident.

Removing iCloud Configuration Files

This is unverified simply some users in our comments report it can work to resolve iCloud connexion issues in Mac Os. Be sure you backup your Mac before attempting this procedure:

  1. From the Finder, choose the "Go" menu and select "Go To Folder" and then enter the following path:
  2. ~/Library/Application Support/iCloud/Accounts/

  3. Copy the files found in this location to the desktop or elsewhere that can exist easily recovered if desired
  4. Remove the files from the ~/Library/Application Support/iCloud/Accounts/ folder and then that it is empty
  5. Reboot the Mac

You will likely need to re-login to iCloud when the Mac reboots. You can also log out and back into iCloud if things are still not functioning correctly to regenerate new Business relationship data files.

Log out and Back in to iCloud

If you lot know iCloud is online, you quit all iCloud apps and rebooted, and yous are still having difficulties, you'll want to log out of iCloud, reboot, and then log back in.

Go to the  Apple carte du jour and open System Preferences, then choose iCloud. Select to "Sign Out".

Reboot the Mac as usual.

Once the Mac has booted support again, render to the iCloud preference console, and login to the Apple tree ID as usual.

Removing Keychain Data, Rebooting

If you utilize iCloud Keychain, then you may find that removing local keychain data tin can resolve this issue.

  1. From Finder, select the "Go" bill of fare and cull "Go To Folder", and and then enter the following path:
  2. ~/Library/Keychains/

  3. Re-create all files found in this user Keychains folder to the desktop, or to a backup folder called "Keychains backup" so that you can restore these files manually hands if you need to
  4. Now remove all files from ~/Library/Keychains/ so this folder is empty
  5. Restart the Mac

The iCloud errors should now exist gone, and the Keychains data should recover itself from iCloud Keychain.

Annotation if you merely trash these files without having a backup of them, and without using iCloud Keychain, y'all will lose your keychains data, which is not a desirable outcome. Thus it's important to fill-in the keychain files before trying this trick out.

This particular fox was left in our comments by Gunnar and confirmed by several others to have resolved the problem for them.

That should be enough to fix the iCloud "Unknown error occurred" trouble and the popular-upwards bulletin stating the Mac can't connect to iCloud considering of a trouble with the Apple ID.

Did a particular method work to resolve the unknown iCloud fault for you? Do you take some other solution? Let us know in the comments.

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Source: https://osxdaily.com/2016/10/23/fix-icloud-unknown-error-cant-connect-problem-mac/